FAQ Details

Questions About our Vacation Homes

Yes! We provide one parking parking spot per rental at a number of our rental properties that can be purchased through StayAlfred.com or through our reservationists. However, not all of our properties have parking. Each property has a different parking situation and our easy to use instructions will guide you through the process. If a property does not have parking, we will happily share with you any nearby parking options.

Yes! We provide each property with enough towels, linens, and extra bedding for the maximum room occupancy. If you and your guests run out of towels, there is a washer and dryer and small amount of detergent in the unit or in the building to wash used towels, as Stay Alfred does not provide extras. If the property has a pool or a spa, we suggest you bring extra beach towels with you.

Sadly, not all Stay Alfred properties, especially those in cooler climates, have air conditioning. You can check on our website or speak with our reservation staff for more details. If you do not see air conditioning advertised, it is likely not provided.

Unfortunately, no. Our professional cleaning staff will prepare the rental from top to bottom before your arrival and after you leave for the next guest.

Yes! All our properties are equipped with WIFI internet. However, internet service can potentially be interrupted due to weather, maintenance, outages by the internet provider, electrical issues, etc. and because of this no refunds will be given due to internet inaccessibility.

Yes! All our rentals are equipped with TVs and a basic cable package.

Unfortunately not. Our operations differ greatly from a hotel Our properties are much bigger than hotel rooms, usually 3-4 times the size, with more appliances, furniture, moving parts and pieces that can go wrong and sometimes will go wrong. Our staff will fix items as quickly and appropriately as possible, but we do not always have the ability to switch rooms like a hotel can.

Each bed will be made with fresh linens prior to your arrival. Bath towels will be provided based on the maximum occupancy of the property and the bathrooms will have a limited supply of hand soap, shampoo/conditioner, and a hair dryer. The kitchen will be stocked with a basic dishware set, coffee maker, pots and pans, wine glasses, coffee cups, bottle/can-opener, cork screw, microwave, and a toaster. If you would like to cook something that requires a specific pan or utensil, I would recommend bringing those items along with you. Spices are not provided, and we would recommend bringing them if you have a special meal dependent on them.

Payment Questions

Currently we offer:

  1. 10% off for any return Stay Alfred guest

Yes, we do! However, we do charge a 1% fee on all American Express transactions.

No, sorry. We pride ourselves on the consistency of professionally cleaned properties upon your arrival. We have no way to ensure a unit is to our standards if the previous guest cleans the unit. Our cleaning staff is required to meet very strict standards for each and every checkout. This is for the benefit of all of our guests and staff.

A 30% non-refundable deposit will be made at the time of booking. 30 days prior to arrival, we will automatically collect the rest. If the reservation is made within 30 days of check-in, the full amount will be required at time of booking.

Questions About Your Reservation

You can submit a request for a certain unit or floor, but unfortunately, we are not able to guarantee you a specific unit until one week before your arrival.

Unfortunately, since our rentals are located in residential communities, we do not allow bachelor/bachelorette parties or parties of any kind in our rentals.

At the time of booking, a 30% deposit of total rental charges is made. The guest has 24 hours from the time of booking to cancel the reservation for a full refund. After 24 hours, the 30% becomes nonrefundable. 30 days prior to arrival, we will automatically collect the balance, and the total becomes nonrefundable. However, if we are able to re-rent the property, we will reimburse the guest for the amount we were able to book.

Check-In Questions

An early check-in can only be approved within 24 hours prior to arrival. This is dependent on whether or not the cleaning staff has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. Call or email us 24 hours prior to arrival to see if early check-in is available.

A late check-out can only be approved on the day of departure. They are dependent on whether or not the cleaning staff has time to fully clean the home before the next guest’s arrival. If guests are checking in on the same day that your reservation ends, a late check-out is not allowed as it will not allow the housekeeper enough time to fully prepare the property for the next guest. Call or email us 24 hours prior to departure day to see if a late check-out is available.

7 days prior to arrival, we will email you a PDF copy of your Arrival and Departure Instructions. It has all the check-in information, codes, passwords, etc you will need to get into the building and your rental. You can also easily share it with all of your guests!

Check-out is at 11am local time. All we ask is that you start a load of dishes in the dishwasher prior to departure. Be sure to follow the check-out instructions and what to do with keys and parking passes. A $250 per hour fee will be assessed for failing to vacate the unit by the agreed upon check-out time.

That’s perfectly fine! Your unit will not be ready until 3pm but since we have a self-catered check-in system, you can easily check in at any time that works for you after 3pm.

Please call us immediately (866.232.3864) and follow the prompts. We have managers and maintenance staff on call 24/7 to resolve these matters as quickly as possible.

Check-in is 3pm or later local time.

Services/Requests

Yes! We have one pack-n-play crib available in every Stay Alfred vacation rental.

If you have a maintenance emergency during your stay please call us immediately (866.232.3864) and follow the prompts. We have managers and maintenance staff on call 24/7 to resolve these matters as quickly as possible.

Terms & Conditions

We love animals, but some of our properties do not allow pets of any kind. Please check with Stay Alfred before bringing your pet as there are size and breed restrictions. There is also a nightly pet fee that is required if bringing your pet.

One of the occupants staying in the apartment must be over the age of 21. If no one is staying in the apartment over age 21, the party may be removed without a refund offered. The reservation name and contact must be of the person who is 21+ so they can be contacted and return to the apartment if required.

Our guests must be 21 years or older to reserve a property, or accompanied by a parent or legal guardian at all times, this is a rule that cannot be changed.

Absolutely not. Smoking and vaping of any kind is prohibited on the rented premises, including roofs & outdoor common areas, and heavy fines will apply according to the rental contract.

For security purposes and in order to prevent credit card fraud.